Automated Chatbots & Flows
Learn how to design conversational flows, interactive buttons, list messages, and automated customer routing.
Automate lead qualification, FAQs, order tracking, and live agent handoffs with WaCloudBot's visual bot flow designer.
Key Bot Components
- Trigger Keywords: Exact, phrase, or AI intent matching that initiates the flow (e.g.
hi,order status,pricing). - Interactive Buttons: Quick-reply buttons allowing users to respond with a single tap.
- List Menus: Multi-option menus displaying up to 10 choices in categorized sections.
- Conditional Branches: Route users based on custom attributes, working hours, or past purchase status.
Best Practice
Always include a "Speak with an Agent" fallback button so complex customer inquiries can be transferred seamlessly to the shared inbox.